THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Our Legal Duties
We at carepathgo are required by law to maintain the privacy of Protected Health Information ("PHI") and to provide you with notice of our legal duties and privacy practices with respect to PHI. References to "EYRA LIFE", "we", "us" and "our" include carepathgo and members of its affiliated covered entity pharmacies. An affiliated covered entity is a group of organizations under common ownership or control who designate themselves as a single affiliated covered entity for purposes of compliance with the Health Insurance Portability and Accountability Act ("HIPAA").
What is Protected Health Information?
PHI means individually identifiable health information, as defined by HIPAA, that is created or received by us and that relates to the past, present, or future physical or mental health or condition of an individual; the provision of health care to an individual; or the past, present, or future payment for the provision of health care to an individual; and that identifies the individual or for which there is a reasonable basis to believe the information can be used to identify the individual. PHI includes information of persons living or deceased.
Uses and Disclosures of Your Protected Health Information
Uses and Disclosures for Treatment
We may use and disclose health information about you to provide you with pharmacy care or other medical treatment or services. For example, information related to your treatment may be communicated with and obtained by a health care provider, such as a pharmacist, nurse, or other person providing health services to you, and will be recorded in your medical record. This information is necessary for health care providers to determine what treatment you should receive.
Uses and Disclosures for Payment
We may make requests, uses, and disclosures of your PHI as necessary for payment purposes. For example, we may use information regarding your medical procedures and treatment to process and pay claims. We may also disclose your PHI for the payment purposes of a health care provider or a health plan.
Uses and Disclosures for Health Care Operations
We may use and disclose health information about you for administrative and operational purposes. For example, members of the risk management or quality improvement teams may use health information about you to assess the care and outcomes in your case and others like it. The results will be used internally to continually improve the quality of care for all patients.
Family and Friends Involved in Your Care
If you are available and do not object, we may disclose your PHI to your family, friends, and others who are involved in your care or payment of a claim. If you are unavailable or incapacitated and we determine that a limited disclosure is in your best interest, we may share limited PHI with such individuals.
Business Associates
We provide some services through contracts with business associates, such as accountants, consultants, and attorneys so that they can perform the tasks that we have assigned to them. To protect your health information, we require the business associate to appropriately safeguard health information about you.
Your Rights
Access to Your PHI
You have the right of access to copy and/or inspect your PHI that we maintain in designated record sets. Please note that for certain requests to transfer your medical records to an entity other than yourself or your personal representative, we may need a written authorization and we may charge you a fee for copying and postage. Please contact your local carepathgo pharmacy or email us at help@carepathgo.com if you wish to inspect, or obtain a copy of your records, or transfer them to a third party.
Amendments to Your PHI
You have the right to request that PHI that we maintain about you be amended or corrected. We are not obligated to make all requested amendments but will give each request careful consideration. To be considered, your amendment request must be in writing, must be signed by you or your representative, and must state the reasons for the amendment/correction request.
Accounting for Disclosures of Your PHI
You have the right to receive an accounting of certain disclosures made by us of your PHI. Examples of disclosures that we are required to account for include those to state insurance departments, pursuant to valid legal process, or for law enforcement purposes. The first accounting in any 12-month period is free; however, we may charge you a fee for each subsequent accounting you request within the same 12-month period.
Restrictions on Use and Disclosure of Your PHI
You have the right to request restrictions on certain of our uses and disclosures of your PHI for insurance payment or health care operations, disclosures made to persons involved in your care, and disclosures for disaster relief purposes. We are not required to agree to your request but will attempt to accommodate reasonable requests when appropriate.
Request for Confidential Communications
You have the right to request that communications regarding your PHI be made by alternative means or at alternative locations. For example, you may request that messages not be left on voice mail or sent to a particular address. We are required to accommodate reasonable requests if you inform us that disclosure of all or part of your information could place you in danger.
Notification of a Breach
You have a right to be notified following a breach of your unsecured PHI, and we will notify you in accordance with applicable law.
Right to a Copy of the Notice
You have the right to a paper copy of this Notice upon request by contacting us at the telephone number or address below.
Complaints
If you believe your privacy rights have been violated, you can file a complaint with us in writing. You may also file a complaint in writing with the Secretary of the U.S. Department of Health and Human Services in Washington, D.C., within 180 days of a violation of your rights. There will be no retaliation for filing a complaint.
For Further Information
If you have questions or need further assistance regarding this Notice, you may contact your local EYRA LIFE whose contact information can be found at www.carepathgo.com or by emailing help@carepathgo.com